How many SPAM calls do you receive a day? What about marketing calls? Then there’s those colleagues, family and friends that just looooove to ring at the wrong time; right when you are in a meeting or tucking in to that delicious lunchtime treat.
Google have decided to give us all a helping hand by enlisting their recently announced AI Phone Bot “Duplex” to screen calls on behalf of the user.
Duplex originally debuted at Google I/O back in May and was demonstrated calling a hairdresser and booking an appointment on the users behalf. See the video below for a demo – remember the user has simply asked the Google Assistant to book them “an appointment for a haircut between 10am and 12pm” and Duplex has gone off and made the call in the background with no further user interaction.
Now Google has found another way for Duplex to help us out.
“Call Screen” was shown at the Google hardware event on 9th October alongside the announcement of the Pixel 3, 3XL, Home Hub and Google Slate.
When a call is received you can now choose “Accept”, “Reject”, “Reply” or “Screen Call”. The latter option will connect the incoming caller to your Google Assistant who will speak on your behalf to find out why the person is calling, see the next video for a demo.
Having an assistant that can free up your time by helping to triage your calls, or book a haircut/dinner reservation makes me feel like I’m in a sci-fi movie from the 80s or 90s.
Call screen is available now on Pixel 3 devices and has been touted for release on the Pixel and Pixel 2 in November. Currently it’s US only, but hopefully it makes it’s way across the pond relatively soon.