[lvca_accordion][lvca_panel panel_title=”Plan.com? I have never heard of them?”]Plan.com is the UK’s fastest growing provider of business mobiles, running on the O2 network. They operate across the UK and their mobility solutions are powered by O2’s intelligent, self-optimising network which provides 98% 4G coverage in 2018. Developed by a highly skilled internal team, their unique technology sets them apart from the rest and delivers unprecedented levels of control.[/lvca_panel][lvca_panel panel_title=”When and how can I upgrade my phone?”]With our standard 36-month business plans, upgrades are available after 24 months, to fall in line with most handset warranties. With all our other plans, upgrades can be completed around 6 months before the end date of your contract. At this point, your Cedaro Account Manager will discuss your options for new handsets and any alterations of your tariff that may be needed. You will be notified by us when your upgrade is due, however, if you’d like to clarify anything sooner, please contact our office on – 01603 777770.[/lvca_panel][lvca_panel panel_title=”How do I transfer my Plan.com number to a new sim card?”]This can be done over the phone. Simply get in touch with your Account Manager to inform us which number you would like to transfer, and we will send you the sim card the same working day! We can also provide you with spare sim cards to assist in facilitating this.[/lvca_panel][lvca_panel panel_title=”My phone has been lost or stolen, what should I do?”]Inform your Account Manager immediately, we will be able to de-activate the Sim Card to prevent fraudulent use and will send you a new one with your number already programmed to it. Should it be required, we can also blacklist the device to prevent it being used by others – we will then discuss with you the best way to replace the device.[/lvca_panel][lvca_panel panel_title=”How do I remove iCloud/Google accounts from my device?”]Removing iCloud via your device:
- Turn device on
- Select “Settings”
- Select “iCloud”
- Press “Delete account”
- Enter apple ID password when prompted
- Select “Turn off”
Removing a Google account via your device
- Navigate to “Settings”
- Select “Accounts”
- Select “Google”
- Select your Google account
- Press the word “More” or three dots in the top-right of the screen and press the “Remove” button
[/lvca_panel][/lvca_accordion]